The River Surgery

My review concerns reception staff as I have not managed to see or speak to a GP. On both occasions the receptionists were offhand and seemed disinterested. I phoned last week regarding a health problem that had developed suddenly and I wanted to see a GP for help, advice and a possible referral. I was offered an appointment 2 weeks hence for a consultation only and actual diagnosis and treatment would take considerably longer I declined this as I felt that I needed more urgent help: I saw a physiotherapist privately 2 days later. I phoned the surgery again today as I need a GP referral for x-rays and scans but was told that no appointments were left, no future appointments could be booked and that I should phone at 8am tomorrow when I might get an appointment. I should keep phoning at 8am daily until I do. So which is it? Can future appointments be booked or not? What would I be offered from 15 May?
Apr 30th, 2023

Great surgery. Great care. From reception to doctors and nurses they are always do right by me and my family. You do need to phone first thing though if you want an appointment on the day as they run out fast!
Apr 23rd, 2023

10 April 2023 Had another good experience with the River Surgery people - front of house team and the regular locum I saw on 06 April 2023. I don't think people realise the level of demand the River Surgery staff face day in and day out - and Covid made things so much worse in every way especially with all the catch up and unmet need they are still facing and having to deal with calmly and patiently. Thank you all again. 31 December 2022 Had great service from the reception team (who had come in early to cover sickness to ensure patients had access to the surgery from 0800) and high quality care from the member of the clinical team I saw - and all just before the New Year bank holiday. Saved me from being unwell over the holiday period. Thank you River Surgery team and a very happy 2023. Let's hope things don't get any harder for you or your patients. 15 September 2022 Just had another excellent experience at the River Surgery. The whole team always do their best, try their hardest and are as accommodating as they can possibly be especially bearing in mind how difficult things have become for GP surgeries everywhere over the past couple of years and more recently with all the challenges and the extremely high expectations of many people. Thank you everyone. You're doing a fabulous job in tough times. Previous review: I had two really high quality, patient-centred experiences with The River Surgery. Drs Tanna and Tanvir were both exceptionally helpful and demonstrated well-grounded, human empathy as well as sound clinical knowledge. Added to this, the admin/reception team were excellent at front of house and first contact. Really great customer care all round. Thank you Dr Moss and team. It's sad that reviews are rarely left by people who are satisfied.
Apr 8th, 2023

Dec 16th, 2022

Amazing service. Lovely reception staff and Dr Moss keeps a close eye on my health. Many thanks to every one at The Surgery.
Dec 8th, 2022