Robert Dyas Baker Street

Cashiers are very rude
May 20th, 2022

Robert Dyas, 125-127 Baker St, London W1U 6SB I always have an excellent experience whenever I shop at my favourite Store, Robert Dyas, 125-127 Baker St, London W1U 6SB Thanks to the exceptional service provided by Ms. Lipi Akhtar, and her colleague Ms. Barbra. They are always friendly, knowledgeable, and always go above and beyond to help me find exactly what I am looking for. Their attention to detail and willingness to assist make the entire shopping process at this Store, a breeze. I highly recommend this store and their outstanding team. I shall appreciate if the Management share my compliments with the Staff concerned, as it will not just make me happy, but, will also motivate them, too. Ash
Apr 26th, 2023

Staff are so kinds
Apr 12th, 2023

I visited your store on the 7th of February, approximately around 5:30pm and dealt with your staff member that was incredibly rude and patronising. Me and my colleague went there to use the DHL service for send a package for work. We were already met with hostility when we arrived at the store and it seemed to me that he didnt want to help us and this isnt the first time this has happened with this particular staff member. He told us he couldnt help because of lack of staff but there were 2 staff members working on the shop floor. After much back and forth and telling us of course were confused because we dont understand anything he told us to wait 10 minutes. After waiting 10 plus minutes, he told us to come down and we told him it was for thin insoles and we already registered everything online. Its not an understatement when I say, he was making everything very difficult for us to the point we felt prejudice. We wanted to send it with an envelope because the insoles were thin, and he previously did this. He outright refused and said he cannot send insoles in envelopes size 1, we then said he did it on 25th January at 11am and then he remembered he did it to help me out and kept telling us he cant do it and then proceeded to snap at me and told me to (DO YOU HAVE PROBLEM WHY DO YOU KEEP HUFFING AND PUFFING). His colleague had to intervene to calm down the situation whilst another customer told us that we should go to another store because he was so rude. In the end, we left as we couldnt believe being treated this way. When I asked him name, to make a complaint, he refused to give me his name and told me I dont know who you are, why should I give you my name but had no problem telling us he was the manager of the store but refused to do his job. Is this the level of customer service we should expect from your staff and from a manager? Incredibly shocked to have been treated this way. This is incredibly upsetting, For reference - he is a white man, with a black beard and he had a hat on. Please explain why he only treated us (2 black women) like this with little to no respect , before us, there was a white lady who assisted her very happy and did not have any issues providing her the DHL service.
Feb 14th, 2023

Sep 15th, 2022