Lloyds Bank

Very unprofessional service. Huge disappointment from a bank which claims to stand by your side. Employees seemed disgusted to be interacting with me. Would give zeros stats if it were possible.
Apr 23rd, 2023

Horrible queues and understaffed. One lady does completely nothing when other 2 cashiers at desks busy with long queues. I was waiting 30 min to resolve quick urgent matter. There is no one else from staff to help
Apr 10th, 2023

Very good service 5
Feb 25th, 2023

This morning I went to this branch on Kilburn Road to enquire about opening a Lloyds bank account. I was attended by Erik. My experience with him made me feel very uncomfortable. He asked very personal questions and spoke to me very condescendingly. First, he insisted on knowing how much money I had three times when I had made it clear that I did not want to reveal that information. He also asked me what I liked to do in my spare time, something that I found very inappropriate. When I told him I was going home to think about whether I wanted to open a bank account with Lloyds, he asked me: "So, what is your job? What do you do for a living?" I do not understand why this is information that a banker needs, especially when the client has not decided to open an account with them. Erik asking me all these personal questions and speaking in such a condescending way made me feel very uncomfortable. I was only at the bank to find out more about their savings accounts. My experience ended up being an interrogation towards me, which I found very inappropriate. I hope the bank takes steps to address this situation and ensures that their employees treat all customers with respect and professionalism.
Feb 23rd, 2023

I was served by Lerandra, she was very helpful and professional. One of the best experiences I had with Lloyds!
Dec 30th, 2022