Imagine Experiences ltd

Feb 1st, 2023

Favourite tour guide in London, and have lived here 20+ years. Recommend to all my friends visiting as they have the most original itineraries. Finally decided to do one myself after so many glowing reports. I found insights in to London I never knew, that were right under my nose.
Oct 17th, 2022

I had a great experience with this company, and would not hesitate to recommend.
Oct 14th, 2022

My partner paid for a 3 hour Soho Music Experience tour with 3 course meal at a significant cost for my 30th birthday and ended up with a 2 hour tour with 2 course meal! I tried to ring, left messages and emails when the particulars of the tour were forwarded to us just the day before it was due to happen and was just ignored, no response whatsoever.
Aug 23rd, 2022

Booked The James Bond Experience for 2 after repeated attempts to book using a voucher (no responses to emails or phone calls). Confirmed booking for 7 January. Booked hotel, transpiration and a babysitter in October. Reached out a couple of days prior to the tour to confirm, no answer to email or phone calls. Finally someone answered (a phone number on the website) but they no longer worked with the company. They went above and beyond to try and help, contacting the owner and asking her to call me. She said she would but never did. I then had the idea to look in my junk email, and there, along with viagra advertisements and spam was an email from 19 December (3 months after booking) saying they were no longer running a tour on that date and offering alternate dates. I did not see this until the day prior and my hotel, transpiration and babysitter was not able to be canceled. I still have yet to be contacted by the company and this sis some of the worst customer service I have experienced. Do not book with this company!!
Feb 1st, 2023