Whitegates Broughton Astley Estate and Letting Agents

Low stock
Mar 21st, 2022

Positive: Professionalism, Quality, Responsiveness, Value
Feb 12th, 2021

Critical: Responsiveness
Feb 11th, 2021

Our experience with Whitegates, Broughton Astley, was absolutely brilliant. From our initial meeting with Sue, the branch manager until completion we were treated with respect and by a team of Professionals. Alex was always accommodating when I phoned the office and spoke with him, a true professional. We had bought our house through this agency a few years ago, hence we returned to sell the same property as our previous experience had been outstanding, and we weren't disappointed this time.
Oct 4th, 2020

Not only did I have to make a complaint 18 months earlier when I rented a house from them and received a refund for their poor work but then I had the unfortunate bad luck of wanting to buy a house which was sold by them as well. I bit my lip and had to go for it. Mitul Gadhia who is the company director ensured me this would run smooth and gave me all his faith into sorting a mortgage out for me. He came across professional and on the ball. He was keen to get my personal details and got back to me with mortgage deals. I accepted one and he said he would apply for it and let me know. Now, trying to get hold of this bloke was mere impossible from this point on. His communication skills were diabolical and pathetic. Considering the huge deal buying a house is, communication is EVERYTHING! I emailed, I left voice mails, I texted and I rang many times and he never got back to me. Weeks and now months were going by and the staff in the agents even agreed with me that its hard work getting hold of him... this was now laughable! One day at work I decided to ring him from my work mobile phone. Guess what, he answered immediately! I was shocked and clearly he had been ignoring me. He stuttered through the conversation trying to defend his horrendous communication and I wasnt having any of it. He then told me the mortgage deal was no longer available and he hadnt sent off my application!! I was now back to square one !! This is the DIRECTOR! He promised me I wouldnt now pay a fee to which I said he wasnt going to charge me anyway and then said he would give me cash back ( which Im still waiting for, wont hold my breath ) My mortgage was finally sorted out by a competent person who sorted it in a matter of days and Im finally in my new house, months after I should have been. Im still very bitter about Whitegates and Mitul who is incompetent and unprofessional. The couple I bought the house from I spoke too in person and they also said how disappointed in whitegates they were with the sale and communication. I would never use them again and never recommend them. Twice now in 2 years Ive had to complain which is all basic stuff, its ridiculous.
Mar 9th, 2021