The Ridings Medical Group - Brough Surgery

Very good self check in appointment on time.
May 2nd, 2023

Amazing!!! Called Monday 9.45am 14th in the queue wasn't even 5 minutes on hold before I was through to the practice. Explained the issue and the GP called and followed up with a physical face to face appt same morning. Everyone was so thorough and really helpful. Thank you. Keep doing what you're doing.
Jan 26th, 2023

People answering the calls are so rude! I waited 25 mins on the line to be told that I could have gone through the website and they cant do it over the phone. Think some training in politeness and basic customer care needs to be done, only had one pleasant experience and that was with a younger woman on the phone. Also staff need to take teens more seriously, useless!!
Oct 24th, 2022

A brilliant experience with the Practice today Monday morning. Tel queue started at no 14 and within 5 mins spoke to Francis on Reception / Health Navigator. Extremely supportive and really listened well to my challenge. Offered emergency tele appt within a couple of hours or fave to face within 2 days. Based on the sheer volumes this and indeed all GP Practices are under - ignore the bad media and remember they really are doing their very best. Francis was simply superb and an incredible Ambassador for Ridings. Thank you for your professionalism and empathy.
Oct 12th, 2022

Seen the same day I rang. All very friendly and helpful.
Oct 12th, 2022