Costa Coffee

Hannah I believe her name was amazing customer service seemed to be getting grief from other colleagues though which brought the atmosphere down as someone who has worked in a fast food chain it is a hard job to do and long shifts so grief from people you work with is the last thing you want but she was still so nice and served us really politely she also seemed to be the only one trying to serve and deal with orders 2 other workers just standing in the corner almost like avoiding taking orders.
Apr 15th, 2023

absolutely awful - at 11am this morning que about 12 deep on both sides. 2 staff serving - 2 wasting time pretending to stock shelves which did not need it as nothing was being sold. people just leaving and going into the other food outlets. when i asked if one of the shelf fillers could not serve they looked as if they did not understand me. lady in front says it always like this terrible. went elsewhere in the end and cheaper lh
Mar 23rd, 2023

Me and my little sister entered costa on Saturday 11th of March 2023 first walking in customers of the day. Firstly the supervisor in store at the time abruptly told us the que is queuing up from the middle till, even though we'd already paid for our coffee. Secondly, after getting back to the ward with our coffee we was unhappy with our drinks. So we decided to bring them back. We asked for them extra hot and they was warm at best. Then after explaining to the lady on the coffee machine that we wanted our coffee extra hot even if the milk is burnt and she refused laughing at us and telling us she refusing to "serve burnt milk" even though that's the preference we'd asked for. The night before the team had no problem making the coffee as we asked. I explained to the supervisor that we was unhappy and she rudely tried to explain they can only heat the milk to 160. When that is only a recommendation not a requirement as I've worked as a supervisor in a coffee store myself. I've been a loyal customer for 12 years and today's experience was absolutely disgusting. Not only did they not make the drinks we asked for they also need training on customer service skills.
Mar 7th, 2023

If you have a milk allergy avoid it. Requested oat decaf latte, saw the lady using dairy milk, complained about it and she called someone else to do another, while they were chatting about something the second lady grabbed the same dairy milk previously boilled by the first lady and used it on my coffe. I had to just walk away, was to ill to complain again. If someone is unsure of what milk you used, show the package and make the entire process clear..we complain because it is our wellbeing you are dealing with..do better
Feb 26th, 2023

Six members of staff, five people in front, fifteen minutes to get served. Very slow and the staff seem to just droog around with zero sense of customer service. Staff looked bored!
Jan 25th, 2023