Staverton Surgery
Hours
Chamber Rating
-
Laurence Segrave
Atrocious surgery and there are quite a few poor doctors although I have seen one very good locum there. The women at the front desk are so rude and agressive
Apr 13th, 2023 -
Jay
Very good service
Apr 2nd, 2023 -
Michal Weglarz
Mar 30th, 2023 -
Jeffrey Pullin
It's an NHS GP surgery, like most these days, difficult to arrange face to face appointments, but has several 'in house' doctors who are very good.
Feb 21st, 2023 -
Leah Devlin
The GPs are lovely, but the reception team need a robust training regime that supports them in sensitivity, tact and general etiquette. Over the years, I've experienced and overheard lots of questionable etiquette with this team, but recently I overheard a phone conversation with a family member (who is suffering from terrible menopausal symptoms and has every right to request a consultation with her GP) that her request for a phone appointment to discuss this wasn't important. Rather than tactfully advising that unfortunately, this isn't considered high priority at the moment because of "xyz" demands on the surgery but they acknowledge the need for an appointment asap, the receptionist sneered, chuckled as if this person was ridiculous and an inconvenience for calling, and effectively cast judgement on the request for a phone consultation. Note to the Staverton Surgery practice manager: overall, your team does a great job given the circumstances (though, I would strongly suggest that the GP team get trained in gaslighting awareness because myself and female friends/family have had some rather disappointing and questionable experiences here), but your reception team are abominable. They need to remember that tone and tact is paramount. They face a tough job, I'm sure of it, but it's no excuse for the level of disdain towards patients I have witnessed over the years. Unfortunately, you're only as good as your weakest link.
Apr 24th, 2023
Contact Info
- (208) 459-1359
Questions & Answers
Q What is the phone number for Staverton Surgery?
A The phone number for Staverton Surgery is: (208) 459-1359.
Q Where is Staverton Surgery located?
A Staverton Surgery is located at 51 Staverton Rd, Brondesbury Park, eng NW2 5HA
Q What is the internet address for Staverton Surgery?
A The website (URL) for Staverton Surgery is: https://stavertonsurgery.nhs.uk/
Q What days are Staverton Surgery open?
A Staverton Surgery is open:
Friday: 8:00 AM - 8:00 AM
Saturday: 9:00 AM - 9:00 AM
Sunday: Closed
Monday: 8:00 AM - 6:30 PM
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Q How is Staverton Surgery rated?
A Staverton Surgery has a 2.9 Star Rating from 72 reviewers.
Hours
Ratings and Reviews
Staverton Surgery
Overall Rating
Overall Rating
( 72 Reviews )Laurence Segrave on Google
Atrocious surgery and there are quite a few poor doctors although I have seen one very good locum there. The women at the front desk are so rude and agressive
Jay on Google
Very good service
Michal Weglarz on Google
Jeffrey Pullin on Google
It's an NHS GP surgery, like most these days, difficult to arrange face to face appointments, but has several 'in house' doctors who are very good.
Leah Devlin on Google
The GPs are lovely, but the reception team need a robust training regime that supports them in sensitivity, tact and general etiquette. Over the years, I've experienced and overheard lots of questionable etiquette with this team, but recently I overheard a phone conversation with a family member (who is suffering from terrible menopausal symptoms and has every right to request a consultation with her GP) that her request for a phone appointment to discuss this wasn't important. Rather than tactfully advising that unfortunately, this isn't considered high priority at the moment because of "xyz" demands on the surgery but they acknowledge the need for an appointment asap, the receptionist sneered, chuckled as if this person was ridiculous and an inconvenience for calling, and effectively cast judgement on the request for a phone consultation. Note to the Staverton Surgery practice manager: overall, your team does a great job given the circumstances (though, I would strongly suggest that the GP team get trained in gaslighting awareness because myself and female friends/family have had some rather disappointing and questionable experiences here), but your reception team are abominable. They need to remember that tone and tact is paramount. They face a tough job, I'm sure of it, but it's no excuse for the level of disdain towards patients I have witnessed over the years. Unfortunately, you're only as good as your weakest link.