Making Waves Swimming Pool, Bromsgrove

I feel comfortable taking my son, who is a beginner, for swimming lessons here. Teaching is excellent and friendly and my son enjoys it.
Apr 3rd, 2023

Good swimming teachers for children.
Aug 8th, 2022

Good teaching in small groups with instructors in the water
May 5th, 2022

Mar 12th, 2022

No frills swimming - with no skills management. The lessons are ok, the changing rooms are a work in progress, and the customer service is non existent as everything is done via text. We persisted for longer than would should have due to our busy schedule. Every time I paid I gave the manager the correct number to use and when we arrived for our usual Sunday morning lesson my son's place had been given to someone else and he was devastated. The manager wouldn't speak to me and told an employee to tell me he had sent 4 texts (to the wrong number of course)! No apology and my calls and texts are now being ignored - so odd especially as I saw the manager the week before, on the rare occasion he was onsite, and I even said "see you next week"! I wouldn't recommend just based on the lack of customer service.
Jul 22nd, 2022