LloydsPharmacy

EXTREMELY SLOW staff massively unhelpful huge queues and pharmacists just stood in the phone chatting away not checking anyones prescriptions. Stood in pain for over 30 minutes for nothing I left I will never again use this abysmal pharmacy needs closing down. Cant pay by card stag just talking about personal things amongst themselves. Total JOKE
Apr 12th, 2023

Avoid! You are better off going to your local supermarket as they have what this pharmacy sells if not more. This pharmacy can provide you with paracetamol, baby wipes, anti wrinkle cream and a few other things but dont expect prescription medication as its never in stock and will state this for months! ( dont hold your breath on repeat prescription) Honestly dont bother its a joke. Staff are rude and are more interested in talking to each other about what theyre doing after work ,their plans for the weekend or even how there going to try the new product thats come for there skin and hair. Not about a customer that is desperately in pain and needs their medication. Iv had this problem with them for over 6 months and yesterday had 4 things on prescription and was only provided with one ( which also was wrong) Im now left once again in pain, without the medication Iv been taking for 10 years and with an infection thats going to get worse. I was told the gp doesnt know about our stock and you will have to just wait Im still waiting from January for one of my prescriptions!!!
Mar 13th, 2023

After my mum who pays for delivery had run out of tablets (with dreadful withdrawal symptoms) again. And no reply on the phone all morning, I decided to drive over from Stourbridge. Piece of paper on the window closed due to staff shortage. Which is absolutely terrifying. I'll try and find mum a proper chemist tomorrow.
Mar 6th, 2023

What a shambles! Booked online for a flu jab. Turned up 12pm for 12.15pm appointment. Joined a long queue to be told there wasnt a pharmacist on-site trained to do the flu jabs and can I come back tomorrow. I was told an email was sent to cancel. The said email arrived in my in box at1.39pm that afternoon, way after my 12.15pm appointment. How this pharmacy gets away with such appalling customer service I dont know. Just read the other reviews to find out this isnt an isolated incident.
Oct 9th, 2022

I had a very awkward and frankly the experience showed how bad customer service has got in the UK. I popped in this chemistry and the young lady with the short hair who was was working behind the counter said to me without looking up, head down be with you in a minute and walked off, now, this could of been overlooked, however she managed to be even more rude when she came back.. ( now this takes skill, unfortunately its a terrible skill she has picked up) She walked up to the counter where I was waiting and managed to be even more rude by saying and looking the opposite way,. how can I help If you cant as a customer service employee, just do the the basics, like look a member of the public in the face when you are talking to them and have manners and be polite, then no wonder she works behind the counter at a chemist! Is it to much to ask for an employee to look a member of the public in the face when they are talking to them?????? Very rude young lady!!
Jan 19th, 2023