Specsavers Opticians and Audiologists - Bromsgrove

Professional, courteous
Apr 27th, 2023

Very poor customer service at my latest appointment, so much so that I am looking for a new provider for my contact lenses - I have filled in the questionnaire and am awaiting a response.
Apr 18th, 2023

second visit in the last 7 days, contact lens eye check, and Again Amazing service lovely smiling staff thats even with their face masks on , it's all in their eyes But on the downside NOBODY PICKS UP THE PHONE !!!!!!!!!
Apr 1st, 2023

Great members of staff, very helpful and love my new glasses
Mar 28th, 2023

Couldnt fault the eye test but after sales service is appalling! I quite literally couldnt see clearly through my new glasses but I was told to try them for a week, I returned after a week and had a second test which produced the same results, my glasses were adjusted again but were worse as I couldnt read or drive in them. On the third visit I had a full refund because there was clearly a problem with them, despite the assistant bending them again, the store did not offer to send them back to the lab to check they were the correct lenses. I was made to feel I was making a fuss. My prescription sunglasses were fine with allegedly the same prescription. I took my prescription to Vision Express and today collected my new glasses and they are perfect, I suspect that is because they measured my eyes correctly and did not rush the procedure, I was also made to feel a valued customer. Little more money but you get what you pay for. I will never use Spec savers Bromsgrove again.
Mar 28th, 2023