New Road Surgery

There is a lovely message saying how the receptionists are there to help and they dont deserve abuse and show them respect. Rightfully so, I agree but maybe tell the receptionists the patient also needs to be shown respect, works both ways !!!! Only been at this doctors for a short time due to moving house and oh my god I miss my old doctors . No help, no respect and no one knows manners anymore. My story is too long for a review but ended up crying my eyes out and leaving this doctors due to how I was treated. The chemist next door are just as bad too. Never been so ashamed to be English , the NHS is failing badly .
Mar 31st, 2023

Jan 31st, 2023

Receptionist are nosie and not helpful. Practisted manger ignores complaints. Use dead sisters mental health records to controle and cohearsed. Victims of domestic voilence.
Nov 13th, 2022

Sep 3rd, 2022

I have been with this surgery for over 3 years and I do not need a lot of visits, I barely use them. It was more or less ok, however the last contact with this surgery has left me speechless. I had to wait 2 weeks for a phone call when I wanted an appointment. The receptionist was rude and when I finally received the phone call I was told that I was healthy and they would not see me, even though they have never met me. I was also told to examine myself and all my concerns were completely dismissed. It was a very unpleasant conversation and I do not appreciate being spoken to that way. If all I get is a questionnaire on the phone and I have to examine myself then what do I need this surgery for? From what I gathered I can Google my problems and when its too late only then will they see me (after a 2 week wait phone call of course!) Remember that your patients are your customers. Customer service matters. I am switching surgeries.
Mar 20th, 2023