Nationwide Building Society

Phil the manager was given my complaint to deal with and he was amazing. 5* customer service and turned my opinion around of the company. Was planning to leave for another company but he was able to assist me and go above and beyond what I was expecting. Honestly thank you Phil, you are an asset to the company.
Apr 27th, 2023

Very helpful staff in branch and easy access to information about services on offer. However its a small branch and does not have staff on hand to handle all enquiries, telephone appointments for these services can easily be arranged.
Feb 6th, 2023

Dreadfull the lady said she was 20 short when she went out the back .ye right in the pocket more like .then reported my partner for paying in 4k that he sold his cycles for to pay his debts as suspicious. Dreadfull branch do not traut in anyway they can not be trusted with customers accounts or data protection
Dec 27th, 2022

If I could give more stars, I would. I had the unpleasant task of reporting a bereavement . The staff made it so much easier. In particular a lady, whose name was Sophia. So knowledgeable, so helpful, so efficient. So understanding and empathetic. Nationwide have a gem , I hope they realise. Thank you.
Oct 17th, 2022

Lovely staff, always friendly and helpful, best bank on the high street!
Jul 6th, 2022