Gucci Harrods

Purchased a hat from gucci harrods and they sell you the one that's on display. I purchased the hat at 6pm when they where closing wanting to pay cash but they would only accept card. When I got home and took the hat out of the bag it had all orange makeup on the inside rim . I messaged the sales assistant who said he would get back to me about returning the item and they didn't bother . I wish I purchased from somewhere else now as once they sell you the item they really don't care if you're not happy with it. Plus your paying alot of money for a display item that many people have tried on
Feb 4th, 2023

Awful customer service! Prefer the staff at the old Bond Street branch.
Apr 27th, 2023

Apr 20th, 2023

Excellent customer service. Didnt catch the name of the shopping assistant but she had an attentive eye. Paper bag from another shop broke down whilst we were there, and the lady immediately reacted and offered us a new bag. Excellent heartwarming gesture.
Apr 18th, 2023

Apr 8th, 2023