The Franklin Restaurant by Alfredo Russo

We booked afternoon tea for the day of our small wedding. All of us were very pleased with the service, beautiful decor, and most importantly amazing food. It was very delicious, and very creative All of us were having afternoon tea for the first time - it was an outstanding experience. Our special thanks for all staff members that were very warm and friendly - you truly made our day great.
May 1st, 2023

We booked a reservation online for afternoon tea. My daughter and I were really excited to experience the Alice in Wonderland afternoon tea at the Franklin. The reservation was for 6.30; we arrived at the restaurant taking a detour just for this experience to be told by the manager himself that the afternoon tea is only between 2 and 4pm but the website allows you to book afternoon tea all day long. All the manager could say was that it wasn't their fault because there is a tiny mention at the bottom of one page that afternoon tea can be booked only between the hours of 2 and 4pm. We weren't offered anything for this confusion, just been told repeatedly that it wasn't their fault. So much for good customer service. We will never book a reservation to this restaurant if this is the way they treat their customers.
Apr 7th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 4/5 More
Feb 19th, 2023

Recommended dishes Afternoon Tea, Caviar, Fennel Cheesecake More
Jan 20th, 2023

(Translated by Google) perfect dinner with friends, we had a great time, complete and impeccable service, interesting menu and as expected all very good well deserved five stars (Original) cena con amici perfetta , siamo stati benissimo, servizio completo e impeccabile, menu interessante e da come aspettative tutto buonissimo cinque stelle meritate
Dec 31st, 2022