Andrew Martin

Worst place ever and it broke very easily don't recommend.
Feb 21st, 2023

I had a really disappointing and unexpected experience with this company. I bought wallpaper from them which wasn't a fit for the room. They charge for the return (which I can just about stomach - though I know very few brands who take this approach) - but, because I'd opened the wallpaper to have a look (it was not used and then put straight back in the packaging it arrived in, in perfect condition) they said they'd have to dock my refund by over 100! This is not what I expect when purchasing direct from the company - surely a rewrap wouldn't cost this much?? Safe to say I'll not be using them again - and if you're considering getting something - make sure there's no chance you want to return it! Service: Interior decorating
Oct 26th, 2022

The Andrew Martin website is a fantastic example of how investing heavily in marketing can generate sales as it was the website that resulting in me visiting the Walton Street store. The store is laid out beautifully and, although relatively small for a double commercial unit, it did not feel cluttered despite being filled with a vast amount of delightful merchandise. The staff, however, are somewhat unprofessional in that they appear disinterested and cerebrally challenged when asked basic questions. Overall, a very disappointing experience.
Aug 26th, 2022

Jun 4th, 2022

We foolishly spent 5k on the Truman Jnr sofa & have been utterly disappointed with the item and the follow up service from Andrew Martins Walton Street store. The pictures below are of the sofa after only 15 months. The support on the side arm and back has totally given way and warped to the degree we can no longer lean back. The seat cushions as you can see from my photos are pancake thin and limp. The hooks on the back and sides of the seat cushions are ineffective and within ten minutes slip away from underneath you. We complained and they replaced parts of the frame but we were told that the cushions just need plumping and they gave us a quote of 1000 to double stuff the cushions. This is after spending 5000 already. Its an embarrassment when we have guests over. We cannot sit on the sofa without the seat cushions slipping away. When we do sit down our knees are higher than our hips because the sofa just sinks until you feel the base. This was a display sofa that we paid full price for. We want it returned and our money back but there is no further help offered by Andrew Martin. Disgraceful service. Will never use again. No customer care. If anyone reaches out to rectify our situation I will edit this review. Service: Home decor selection
Aug 5th, 2022