TONI&GUY South Kensington

Service: Hair coloring
Jun 17th, 2022

I had the worst haircut in my life from medium level hairstylist !!!!! It took me 2 times to see other hairstylist in order to have decent hairstyle (equally cut). I have waited 20' to be served for no reason and afterwards I have been charged for very uncomfortable massage chairs extra 30 pounds.
Dec 27th, 2021

Dec 14th, 2021

Services: Hairstyling, Hair coloring
Oct 23rd, 2021

I am only writing this as I sent toni and guy an email to which they didn't even have the decency to respond to. I booked in for a wash cut and blow dry a few weeks back as I was off work for the day. I was greeted by a nice girl at the desk who then gave me a seat in stylist area. I did notice there was only one other woman in the salon at the time which I thought strange as every other salon I walked by was very busy that morning.. My stylist then arrived, a guy in his 20s I would say who asked me what I would like done to which I replied I would like a few centimetres off the end and maybe just a few nice layers at the front of my head please. I went then to get my hair washed and asked if they had anything for dry hair as it was a good while since I had my hair cut to which they said yes we have a nice conditioner treatment. She put that in after shampooing for about 5 minutes before rinsing. I then proceeded to get my hair cut. There was not alot of conversation which is fine by me however the guy kept shouting over to the girl at the desk making comments which I thought was very unprofessional. I then heard them ask the lady behind me would she like a drink of some sort.. I was never asked would I like a drink despite being there for 1 hour 20minutes.. After a while I noticed the guy cutting the back of my hair in an upwards fashion and asked him was he doing layers at the back to which he replied yes. I never asked for layers on the back of my head as I have had them before and they are a nightmare to deal with. At this stage it was too late and I was so annoyed. At this point I kind of just wanted to get out of there. I got to the till and was then charged 72 pound. I said to the lady that seems quite expensive as I was quoted 50 to 55 on the phone and she then said oh thats the conditioner. It was 17.50. Surely they should of asked me first If I was willing to pay that much instead of charging me that amount at the very end. Not very nice.. I would not of got it had I known it was that pricey.. I really was not happy with the experience at toni and guy south kensington and will most certainly never be returning! Service: Hairstyling
Apr 5th, 2022