Metro Bank

Bad customer service and waiting long time So bad
Apr 18th, 2023

Visited Bromley branch this morning to sort out various issues when Samuel saw me waiting and came to help. Samuel was so helpful and made everything so effortless! Cannot thank him enough for all his help today, nothing to much for him - so professional, polite and knowledgable. Thanks again would recommend this bank / branch after todays experience and will be switching current accounts.
Feb 15th, 2023

Very helpful staff Emilio in particular really tried his best to help me with my bank account.
Feb 1st, 2023

If you are considering this bank for in person service please do not waste your time. The absolute worse experience I have had at any bank and it isnt even close. And that is saying something because the customer service standard at the competitors isnt exactly elite. I had over an hr of my time wasted trying to open an account in person. After confirming at the very start of the appointment that I would indeed be eligible and patiently waiting for them to scan documents that were not even necessary to scan I was told after an hr plus of waiting that I could not open an account. I had to explain to a manager that I was in fact eligible and that it was in fact confirmed by them themselves that I was. They admitted it was completely their fault as they did not have a basic understanding of the UK rules. I left immediately after that. I repeat please DO NOT use a bank that doesn't even have a baseline understanding of the country it is operating in. Worst bank ever. ESPECIALLY for in person service.
Jan 29th, 2023

Jan 22nd, 2023