HSBC

Slow incompetent staff, left waiting ages. Then a simple process took what felt like forever. Repeat payment usually done in other branches in 2mins.
May 2nd, 2023

Abrupt and abrasive staff on the door, 95% the time just to tell you "we can't help you, it's all moved online". Pointless waste of time.
Apr 22nd, 2023

First time I've used a branch in quite a while. Caroline, formerly of the now closed Beckenham branch, was a star. Showed me how to navigate the machines I'd not used before and also explained the relationship between HSBC and the Post Office, as I didn't know that HSBC customers can now pay in at PO branches.
Mar 3rd, 2023

Last Friday I visited this branch and was very pleased with the level of service. My request was not the easiest one, because my parents just moved from Ukraine and had a limited amount of documents. But one of the HSBC managers, Rebecca Wright did almost the impossible. She spent almost two hours with us helping my parents to go through the difficult process of submitting the forms and explaining the details and so just 2 working days after that my father got his HSBC card and now can apply for NHS and Pension. Thank you to HSBC and Rebecca Wright for her help!
Feb 14th, 2023

Extremely poor service. Had to travel for about 30 minutes to get here as the nearest branches were recently closed. Today, was the second day. We went there to open accounts for my kids. I dont bank with HSBC but felt their kids account is good. The first day we went there, was during February half term. We were made to wait for about 30 minutes only to be told they dont do kids accounts in the afternoons. They gave us some forms and asked us to complete them and come on one of the mornings. As we cannot go on school days and on Saturdays the branch is closed, we had to wait till the Easter break. So, we went today with the kids only to be told they dont offer kids accounts to non HSBC account holders kids! This wasnt mentioned anywhere on the HSBC website. I believe this is something the Bromley branch has decided. Shows how much HSBC appreciates the future generation. On two occasions, HSBC showed my kids how insignificant the bank thinks they are. The kids were looking forward to opening the accounts and were very excited , but now they feel very deflated. What happened to customer care? It seems customer care is non existent as the person who dealt with us on both occasions deemed it unnecessary to even offer an apology. Not to me, but at least to the kids , so they would have felt that they were treated with some decency.
Apr 16th, 2023