Willow Tree Hair and Beauty

Such a shame as I was so excited about having my hair done and now I dont even want to leave my house. I paid 180 for a balayage, my hair is now streaky and quite orange. There are also patches where the bleach has leaked from the foils and a lot of spotty patches. Having never coloured my hair this was a shock. Having raised this issue I was told there was nothing wrong and to just use a purple shampoo- which does nothing on orange hair. I have been for 2 consultations since the stylists were shocked at the state of my hair and even more shocked at how much I had paid. The state of my hair looks nothing like the pictures posted on Instagram which look like they have been edited. I asked for a partial refund which has been outright refused and have received very negative responses from the stylist and the salon. Whilst upon pressing further I was offered highlights and an additional toner at no extra cost I obviously feel very uncomfortable going back there and do not have a lot faith in the stylist or the salon as they fail to see a problem my my hair (which looks awful). Absolutely beyond gutted and leaving a review in the hope that this doesnt happen to someone else. Edit:*** I have been given a partial refund of 80 Service: Hairstyling
Mar 21st, 2022

Lovely place, lovely staff, so friendly, can have a laugh with.
Oct 31st, 2021

Fantastic xxxx
Mar 26th, 2021

Its simply the best place to have your done the girls just know what you want and everyone comes out looking and feeling a million dollars . The whole team are amazing. Chloe is the best for your beauty treatments she also makes you look and feel a million dollars ,you feel soooo special .its incredible what she does her work is like majic Hygiene is one of the most important things to the team, not just now in the pandemic but they always have done, you feel so safe there .so every visit is a delight . Thank you Team Willow Tree
Jan 26th, 2021

Always a pleasure going to see chloe, professional, friendly.
Feb 12th, 2020