HML Keston

HML (David Browne) managed 3,186 worth of Persimmons money to fix our hedgerow. You can see from the images how poor a job they did. After two formal complaints they still are saying this is complete after 5 years of trying. A fraudulent misuse of funds at play here as this is clearly not 3,186 worth of work. A formal investigation through an ombudsman is in play. Someone is pocketing money!
Nov 28th, 2020

Positive: Professionalism, Responsiveness, Value
Nov 23rd, 2020

Critical: Professionalism, Quality, Responsiveness, Value
Sep 20th, 2020

Positive: Professionalism, Responsiveness
May 26th, 2020

All residents in my building have had a terrible experience living in a building managed by HML. We receive almost zero communication. The building has no management at a high fee. I recommend anyone looking to live in a flat run by HML to reconsider, their lack of management will greatly affect your living standard and resale price of your property. I have attached images showing the neglect of our building. The first showing the scaffolding erected around our building for over four months, (we have had no communication on how long this will be up for). The second shows the state of the building exterior, (we have paid for this to be cleaned). And the third highlighting our perimeter hedging that has had thousands reinvested for its repair to improve residents security and privacy but this is the result. Lastly, the fourth shows the general condition of the grounds that has thousands spent on management and landscaping every year.
Oct 12th, 2020