Summerhill Bathrooms Ltd

My mom bought a new bathroom last April, apart from the sales teams who were brilliant the plumber/fitter Chris was not, left an absolute mess and house was covered in dust, not a care in the world, tiles were being cut inside the bathroom when my mom kindly asked could this be done outside, his attitude was by far really rude and disrespectful, never even provided a quote before starting the work and charged more on top and also kept changing the dates of when work was actually going to begin and about 3 times as well, then informed my mom at short notice the day before he was going to actually start the work and water had to be turned off all day. No plan of work or step by step what was going to be done and everything seemed rushed because old plaster had to be removed and it upset the plumber, not even an apology afterwards and had the nerve to ask for the money to be paid there and then when he had finished the work, my mom kindly mentioned she will pay next day and even said to trust her that she would make payment in full as she is a good kind hearted person but his attitude was disrespectful, what about the mess and an apology would have been nice. This is bringing the business down and I really would not recommend this place to anyone because my mom has been left very upset by this situation and me included, all because of the plumber's attitude and response to everything. Shame really as my mom found the sales team very helpful. Never again, very disappointing experience.
Apr 7th, 2023

Large showroom helpful staff. Very happy to design a new bathroom / shower room very patient with us. Real quality
Feb 12th, 2023

Professional family business
Oct 15th, 2022

Took a wash basin plug back not working very helpful
Aug 13th, 2022

We had our bathroom done last November having been quoted with a written 3yr guarantee by their regular contractor Chris ,sad to say still waiting after numerous phone calls and texts full of promises still nothing nearly 3 months later ,so l visited summerhill and spoke to someone who didn't seem to care either,l never had my written quote until the day after Chris started but what is so disappointing is when the plaster was drying out and he went on another job l had to pay him money up front and when work was completed he had cash the same day plus another bank transfer the following day after job was completed .we were loyal to his requests and paid immediately but feel it should of been one full bank transfer maybe a few day after the job was completed but we adhered to his requests pity he isn't as loyal to adhere to ours instead of continuously being ignorant.But then again they have all had their money now .
Feb 23rd, 2023