SenSpa

If you're booking Senspa via a stay at the Montagu Arms be prepared for disappointment. You'll see on the Montagu Arms website that the hotel promises access to Senspa. "Guests of the Montagu Arms can enjoy complimentary access to the leisure club at SenSpa which includes an indoor pool, gym, poolside Jacuzzi, steam room and sauna on a complimentary basis". It does not mention any restrictions, which, as you'll find out when you try and book the spa, that you can't actually use the spa on the day of your checkout. Nor are there any restrictions mentioned during the booking process. This is highly unusual for a hotel that claims to be a 4 star. Ive stayed in many 4/5 star hotels and every time been able to place my luggage in storage and use the spa facility the day of checkout. Based on this misinformation on the Montague Arms Hotel website (or deliberate omission) and the poor customer service I received I cancelled my reservation. They made no attempt to try and rectify things and give me a positive experience. The Montagu Arms would do well to bridge the gap between marketing material and reality quickly.
Feb 8th, 2023

Amazing spa! This is easily the best spa Ive been to as they have so many facilities. Very clean and welcoming
Feb 25th, 2023

Best spa every
Feb 20th, 2023

We were given a spa package as a wedding present. The staff could not have been more helpful and accommodating. I had a lovely facial and would definitely go again. The spa was very calming which was great. We also had dinner in the Thai restaurant and the food was really good. Would definitely recommend.
Feb 19th, 2023

Was a birthday surprise for my husband and what a fabulous day we had Great from start to finish Highly recommend especially the revitalising massage
Feb 10th, 2023