Cotton Traders Ltd (Head Office)

My husband &I have been customers of cotton traders for many years now we r now considered as gold members most of the items have been good quality we have always been happy & with Evri that have always been on time. Unfortunately we had to return some base layers that were meant to be white instead were a horrible yellow colour all 6 were the same my husband got in touch with customer service to ask about returning them for white ones the automatic response said they would get in touch 3/4 days it never happened we took them to our nearest cotton trader outlet in Denny Stratford who sent them back faulty with a reason attached we got an auto mated reply saying sometimes you dont get what you want this is not good enough it has deterred us from purchasing from them again because good customer service is very important to us
Apr 26th, 2023

Poor service for shoes used for only 8 months in 3 phone calls I have been lied to on several occasions ,I have been told they have a stockpile of items returned prior to the parcel I returned I said it sounds like you have a faulty manufacturing problem this they then denied ,I was told I could email the CEO but when I asked for the mail address this access was denied Sara stated she did not have authority to release this info I looked online and found this info 4 hours later I am still awaiting authoritative contact WHAT A MISERABLE EXISTANCE THIS COMPANY ENJOYS ????? ENJOYS ,WHO COULD BE HAPPY WORKING IN THESE. CONDITIONS???
Apr 16th, 2022

Mar 23rd, 2022

Have discovered that phone call very expensive as apparently out of uk
Sep 18th, 2021

They don't do any credit. I had to pay for 4 pairs of jeans. I can understand why but seemed a bit harsh. I did get a refund when 2 pairs were received back
Jul 15th, 2021