Cool Shutters Ltd - Plantation Shutters Cheshire

Really really bad experience. Ordered shutters in September, the website quotes 8 weeks and Cool shutters said before Christmas for installation. The date has then moved to Jan, then Feb etc. its now been well over Six months and not only are they not installed I havent even had confirmation of a date they will be. If I dont get a timing update this week Ill contact my bank and try and get a refund. Update April 20th: We requested a refund via email and cool shutters within 14 days. We didn't response in writing. We will now begin a small claims court proceeding.
Apr 13th, 2023

Ive been waiting for 5 months for the shutters phoned the office today and was told they had no official feedback on when they would arrive maybe in a couple of weeks. This company is seriously either hiding something or totally disorganised shocking
Mar 16th, 2023

Same issue as many others. An incomplete job they have no interest in rectifying despite my numerous attempts to get them to sort. This has been going on for 3 years it's actually laughable now. I currently have a shutter that is a completely different colour to the rest. Previously the incorrect shape was ordered THREE TIMES so we waited patiently for them to get remade and sent from China.... Was promised by the owner he would make amends. I haven't heard from him since. I will be seeking legal action if we get no resolution which looks to be the case. It's such a shame they can't deliver beyond their initial sales pitch.
Mar 12th, 2023

We were expecting the blinds in November. It's now February and not only have we not had them fitted, no one will answer the phone or reply to my emails. They have basically taken my 1500 and now I can't get hold of them. Next plan to visit them in person and ask for a full refund, and then its onto small claims court as other reviewers have said. Do not use this company.
Feb 3rd, 2023

Like others on here, it seems like Cool Shutters are happy to just not complete jobs. My shutters were fitted almost 6 months and because the person who came to measure up was incompetent, they measured 3 of my 4 window shutters incorrectly and left them unfinished. They advised it would be a further 16wks to get the extra pieces but of course because I have paid in full they appear to have no interest in finishing the job. As also mentioned by others, their customer service skills are zero and we have now taken legal advice to rectify the losses that we have incurred. I would not recommend this company to anyone. Please take notice of the negative reviews that consistently appear to be about when there are errors made with the ordering process, they seem to be unwilling to fix their own mistakes. I have had nothing but stress for almost a year after forking out over 3.5k on shutters to a company with absolutely no morals and who should not be in business.
Jan 16th, 2023