Rituals

I placed an order in the Broad Street London shop , and although the lady was extremely helpful what followed was very poor. I was assured that the items would be in store within 48 hours and I although my office is directly opposite the shop I wasnt due there on the last day of the planned delivery. I drove into London purposely for the order from Chelmsford Essex . The items were not there as promised and after a long wait while the shop assistant attempted to reach their customer service team, I was eventually told it wouldnt be in until much later. I was already on a parking meter so cancelled the order and left. I was contacted via email by customer service and I replied instantly. I have not received anything from them since and because of that I have decided to leave this feedback. Great products, but awful customer service. Probably like most men of a certain age, its not the most enjoyable experience to be Christmas shopping in London and Rituals have now left me with a problem. I have purchased hundreds of pounds worth of products in this store ( company gifts etc ), but after the experience and treatment I have received, I will look elsewhere. You should be more attentive towards your customers Rituals !
Dec 12th, 2022

Really amazing service from Bushra. 10 minutes from closing time, helpful service to choose a gift of fragrance. It was a long day for her, she was helping a customer just before me who made a huge order. I didn't feel pushed to buy or leave quickly. Just what is expected from a place like Rituals. Will be back for sure.
Aug 20th, 2022

(Translated by Google) The treatment and advice was very professional. He advised me to change one product for another, if it was for me... I listened to him and I can only say thank you thank you. Marcela attended me and the truth is that she leaves the mark at a very good level. I'll be back, rituals have me in love. (Original) El trato y el consejo fue muy profesional. Me aconsejo qe cambiara un producto por otro, si es qe era para mi... le hice caso y solo puedo decir gracias gracias. Marcela me atendio y la verdad es qe deja la marca a muy buen nivel. Volver, rituals me tiene enamorada.
Apr 30th, 2022

Like their Hamam & Ayurveda range of products.
Mar 8th, 2022

Visited the shop last Friday on a rainy day I needed something to cheer me up. I more or less knew what I wanted but the lovely Marcela introduced me to current promotions and patiently showed me what are the available options. Honestly for person with anxiety who doesnt like to talk when making up my choise for a product she was the best who ever served me. Not too pushy, letting customer to decide in peace . And on the other side first impression good and warm welcome, thats what always matters. I have been in different shops and always its either too pushy or the staff staying and chatting without making even an eye contact with a customer. Marcela is a good example for how can serve a customer with a lovely smile and at the same time to upswell. What a great experience . Thank you
Nov 20th, 2021