Roodlane Medical part of HCA Healthcare UK - New Broad St Clinic

Dreadful customer service. Promise to call you back but never do. Also say they will try and sort something whilst knowing they are on holiday the next day so no hope of contact. They screw with your mental health, keeping you hanging so you can't make appointments for much needed scans. Also say on their website they are open till 6pm so you call at 5.40 (still expecting them to call) to find they actually close at 5.30pm. Disgraceful
Apr 20th, 2023

The physiotherapy I received here was a waste of time and I had to go somewhere else.
Mar 10th, 2023

Physios Kat and Tom were excellent. They listened and prescribed treatments which resolved both pain in neck and arm and also cured the root cause.
Feb 14th, 2023

Unfortunately, I had a bad experience with them. Unfortunately, I arrived 15 minutes late, with my baby that is 2 years old and the consultation was to him, (he had a fever the night before) in summary the doctor did not receive us because we were late. So travels about 40 minutes from my home to the clinic (Roodlane Medical brunch at 58 New Broad St) and my baby did not receive the attention. I know I am wrong because I was late, but with the dangerous situation of the virus Strep A at the moment, I thinkthat not professional conduct of the clinic did not give us a second chance to be attended.
Dec 14th, 2022

Nov 3rd, 2022