Greenside Medical Practice

Apr 15th, 2023

I have been calling for 3 days to get an appointment for my daughter. Each time I have called at 8am and have been caller number 1. On one of those days I waited for 30mins before someone answered to be told no appointments where available. I asked if all appointments where given to those who queued outside the surgery and I was told " Yes sorry". I do no see how this system is ment to work for those that are not able to queue outside either surgery from 7.30am. Something needs to change.
Apr 4th, 2023

Reception staff are lovely and friendly. The doctor and nurse i spoke with took the time to really listen to my concerns and resolved it.
Mar 28th, 2023

The receptionists were very good and humane. However, I waited extra 20 minutes to be seen by the Nurse. What is the essence of having an appointment then? Please look into this
Mar 25th, 2023

I called the surgery and was cut off over 10 times when I finally got through I said trying to get through make me anxious the receptionist said I was busy That statement is unprofessional. A sorry for the wait we are experiencing high volume of calls and the surgery is at full capacity would sound better. Telling a service user I was busy, lacks professionalism and empathy. You need to be sacked receptionist. You are not representing your team at all. Your bringing down the standard as the first person of contact on the phone. I am absolutely disgusted at my interaction with this person. Instead of saying I was busy A simple sorry for the delay A sorry for the wait we are experiencing high volume of calls and the surgery is at full capacity would sound better.
Mar 18th, 2023