HSBC

Although looking crowded and busy most of the time the service is excellent. The door business is handled impeccably and diplomatically and one is quickly routed to the right area. Everyone is pleasant, helpful and efficient albeit that they do not match up to the sartorial standards of the 1950'sThe level of professionalism and care and the clear desire to be helpfully effective is always apparent.
Mar 3rd, 2023

Right on the high street. Be careful when using ATM machines outside. Close to west Croydon overground train station. Adjacent to Witgift shopping centre. Gets really crowded on a peak time. Always have some extra time when visiting. You can park car at house of Fraser building parking.
Nov 23rd, 2022

Nov 2nd, 2022

The worst customer service and incompentent staff I have ever come across. Staff don't know anything about HSBC products being offered, things as simple as HSBC credit cards for which the young lady said they didn't offer, the branch manager walks around aimlessly and there is favoritism which different customers walking in as if it is a family affair. I thought an issue was resolved in branch only to find out 2-3 weeks later they hadn't sent of the paper works/processed anything. A very useless branch. Might as well do everything online.
Sep 18th, 2022

Could there be a worst branch in London? Placed on a waiting list by 'door man' (3 ahead), then random people just get served. (Overhead the client rep saying she doesn't know how to do a current account switch, so didn't see me). After 30min wait asked the doorman what's happening as random people get served. Still 3 ahead. Told him I was ahead of the lady being served and he said she went out and came back. ( I actually asked him to give me a time slot so I can pop out and run an errand). Door man said "run your errand and I keep you on list". Back after 20mins with same people waiting. #SMH After another 15mins saw a client rep. Two client reps serving 1 boy and his mum (new account opening?), that took over 50mins, like they're having a casual chat over nothing. Overheard the rep telling them "If you have issues paying an overdraft you can call xyz." Seriously!!?? Why not live within your means like the rest of the people that work? Whole place became a waiting room due to some over privileged clients acting like they banking at Coutts. [Update 22Sep22] So after waiting almost 3 weeks for my current account switch, I called HSBC to check what's the delay. Turns out nothing was inputted for the switch to happen. I literally queued up for nothing. This branch needs to be shut down or staff replaced. Total sh!t-h0le!!!!
Sep 7th, 2022