Bristol Water

No issues at all with Bristol Water, which is the sign of a good Utility! They are prompt to reply to any customer queries. I also had concerns about lead pipes in my 100 year old home. Bristol Water sent a technician to my house to take samples for lead testing, which confirmed no issue. They did this for free - very impressed!
Feb 10th, 2023

Just spoke with Kelly on the phone. First guy I initially thought was a computer voice Customer service is impeccable, thank you for making a call so easy for a change
Feb 4th, 2023

A huge thank you to Jon Jefferies and all the team involved at Bristol Water for going out of their way to proactively find a solution for our very old leaking water supply pipe to our Grade II listed cottage. It was looking extremely unlikely that normal mains water supply would be restored in time for Christmas till Jon arrived on the scene. In the dark of the night he quickly assessed the best way forward and then ensured Bristol Water's approval process and relocation of a new meter dovetailed with our appointed contractor who installed new plastic supply piping to our cottage. Jon kept us informed of progress throughout explaining what needed to done for each step even when taking a long weekend's leave. Customer focussed and experienced employees like Jon are an incredible asset to Bristol Water.
Dec 28th, 2022

So many issues with Bristol Water! Had 4 different people out for the same issue because there was no communication between them. All of them had to ask us what was said because they had no clue/ had been told nothing! No communication with us at all, and calling/ emailing customer service was no help at all as they were just as clueless. They then shut the case down as completed when things were still at square 1?! They then made us pay for THEIR pipe issue!! All because the multiple people coming out didnt bother checking properly and tried palming it off on us. When they eventually realised it was their issue it took forever for the issue to be fixed. They didnt make us aware of the fixes being made and blocked us in our drive for 2 days!!!! We then had to chase for a refund for the money we had to take out of our pockets for their mistake! Never seen such poor communication on so many levels/ departments of a company. Massive shame as the original person called out to us was lovely and he eventually came back and got things sorted. The 2nd star is there simply for his work.
Aug 26th, 2022

Water company for the Bristol area - so problems with the water you ring Bristol Water and sewage is dealt with by Wessex Water - Bills are dealt with by BWBSL - chances to go on a meter if your property is of an older property and can work out cheaper but certain factors Not had any problems with water at my home address but if it is water in the Bristol area it is Bristol water Details are provided on the bill
Apr 22nd, 2022