Eastville Veterinary Centre

Excellent service, lovely people and dealt with our urgent issue quickly.
Mar 12th, 2023

Jan 7th, 2023

Well they found my dog
Nov 29th, 2022

Nov 3rd, 2022

Sadly have had to leave this vets. Was my only and preferred vets for a current and a past cat but the costing methods and some inconsistences have left me disappointed and with no choice. Recently my robust cat had some acne/allergy after no issues in 6years. Called for costings/consultation and was originally told 60 for consultation! In slight shock, left it and phoned other vets who were cheaper so called Highcroft back to double check, then quoted 52 for consultation, was told they made a mistake. 1st red flag. Accepted and took cat in, gave benefit of the doubt. Total 90. 52 consultation, 38 for anti itching injection. Great vets, reassuring and got to the issue quickly. Advised to come back if issue persists. Called back after 4weeks and requested availability for a top up on existing medication as advised by vet as some areas on skin not healed due to cat scratching affected area and putting any progress back again. Asked what costs this would incur as its just a top up so surely just a small cost for administering the same jab and cost of medication. Advisor was unsure, then was advised another full 52 consultation fee would apply. Requested the advisor double check this, as the cats issue is same as before, just delay in healing. They reconfirmed the full charge of 52 on top of the meds would still apply. So presumably another nearly 100 for an injection for the same issue. Let down by inconsistent, varying and exorbitant costing methods, shame, I thought they were a good practice.
Oct 29th, 2022