Autolyne Ltd

Excellent service! First, I have been upgraded to a brand new (200 km) larger vehicle, which appeared to be quite convenient to carry my colleagues between work and hotel. The car pick-up process went quite fast with service oriented staff. Same for the car return. They push the dedication to their customer quite far. Indeed, as I was waiting for my Uber to drive me to the train station so I can go to London and fly back home (abroad), the Uber driver never showed up. Clock was ticking. As I asked for a taxi phone number to the Autolyne staff, the owner actualy offered to drop me off to the train station. I got my plane thanks to him. Lovely person and good company to hire a car. I definitively recommend! Thanks for saving my week-end ;-)
Apr 25th, 2023

Thank you Autolyne Car & Van Rental for a fantastic service, I needed a van to walk my dog, but soon realised vans don't have windows so not suitable, Elle was very professional and soon got me switched into a suitable vehicle, everything was polite and lovely, I hope to re-hire again in the future, prices here are a lot lower than other care hire companies, so everything here is good. thank you again Autolyne Car & Van Rental.
Apr 14th, 2023

Ive used this company a few times in the past but after my recent experience Ill not be using them again. I was charged a lot more than I was expecting for the hire and was not offered a refund for the amount despite the owner admitting that I was sent the wrong email on booking that didnt outline all the potential charges that could be levied. Even with this admission I was only offered a credit note. I had a brief talk with the owner on the phone after I noticed the charge, he said he was busy and would call me back a couple of days later, obviously this didnt happen. Cue a week of him trying to avoid my calls and multiple promises of a call back. Pretty pathetic behaviour which has compounded an abysmal customer experience. No doubt Ashley will reply defending the mileage charge but that isnt the point. Customers need to be honestly informed about all potential extra charges, otherwise (as has happened here) you are dishonestly extracting more cash from them. There was a simple, honest, amicable solution here, on discovering and then admitting that I hadnt been properly informed about all potential charges a refund should have been issued. Its been two days now and I havent even received the promised credit note. In summary AVOID
Mar 21st, 2023

Our company is dealing with them regularly. Always nice and smooth experience. Elle- always go above and beyond to help, great asset to the company!
Mar 14th, 2023

Really easy to book and the staff were really helpful and made collecting and dropping off straightforward. I would use them again.
Mar 2nd, 2023