City West Commercials Mercedes-Benz

Avoid at all costs. Booked a van in with a simple request of supplying and coding a steering lock in. Got my van back a month later after countless phone calls and email messages. They try to rip you off on parts, charge for work that hasn't been requested as incompetent office staff booking it, lie to your face that they will amend the quote to then after you give go ahead to then charge you anyway. Charged for fitting the lock too which i specifically said not to do but it dropped down on my feet half way back so obviously they haven't done it and charged me anyway! FRAUDS
Apr 16th, 2023

When there get job done on my hgv truck very good service and helpful staff. ( COUNTY TYRES )
Mar 4th, 2023

Fast van service
Mar 3rd, 2023

Mar 1st, 2023

Avoid at all costs!! Shocking communication every time Ive had to use them and thats been over half a dozen times in the last three years. What they say down the phone and what they actually do for you are worlds apart. If I could use another garage I would but Im tied in for my warranty etc. I cant wait to sell my Mercedes and buy something else so I never have to come back! Just one example.. booked in for an mot. No mention at all that they need the vehicle for two days. Luckily I had a bike with me to cycle over 20 miles home. Four days later I went to collect my vehicle to take it to another mot centre because they couldnt do it. I wont bore you with the rest of the details..every time Ive had to deal with them its not been easy at all!
Feb 25th, 2023