Better2Know

I ordered a urine culture test on Monday and it came on Saturday! By then I had an NHS appointment but only got a partial refund. Very disappointing.
Mar 17th, 2023

So slow.
Apr 26th, 2022

I ordered from here before I saw all the 1 star results. I was pretty worried but the process was actually great. It was originally an antigen test, but when the new restrictions came in they emailed me and let me upgrade to PCR for about 35. I was emailed when the test was dispatched, with a link that would enable me to track my completed test return. The PCR was waiting for me when I got home. I completed it and sent it off. I checked the tracking link and it had arrived to the lab by the next day. My results were then available on the patient area by the following day. Really pleased with the whole process and enabled me to get out of self isolation really quickly. Would recommend and use again.
Mar 20th, 2022

Mar 1st, 2022

Do NOT order tests with this company, they are not reliable and cannot meet the service standards advertised on their own website. I ordered day 2 Covid tests, and they did not post them in time so I had already left the UK again before they arrived at the address where I had been staying. I contacted them for a refund, and they have point-blank refused - blaming the Royal Mail (and me for choosing this cheaper option, rather than paying to have the parcels tracked...) - when it is clearly their fault for not posting them in time! Looking at the other reviews, I have no idea why this company is still listed as a government approved test provider!
Sep 1st, 2021