Clik Ltd

Good sales pitch shocking delivery. We were the sold solution for fill in the blanks as we didn't have CRM system. the fact find from there sales team was some what lacking as the system is completely not fit for purpose and a few simple questions regarding use and information required to populate the data base would have made this a not starter (but a sale take priority it would appear). The make matters worse we had to use our own IT company as their first attempt to install on our servers caused us several issues and the support from CLIK was shocking it took seven days to get matter rectified including our own IT support company correcting their errors. We then requested a refund were told it was unlikely as the software had been installed. This was amusing on two counts one its hasn't fully been installed and secondly we had to pay a third party to do a job we had paid CLIK to do. This isn't a bad solution but your only as good as the service you deliver and if I could've rates minus stars I would have....Avoid almost three months on software is still not functional and no contact with Clik. I also raised these issues with our CLIK account manager to give them an opportunity the respond but unfortunately after a refusal to refund they have not responded to my last emails and I feel that this opportunity has passed as my last email was sent on the 13/06/2022 and as of 29/07/2022 still nothing (is this a standard service level ?)....it will be interesting but no surprise if they now respond. to this feedback.
Jul 31st, 2022

Jul 22nd, 2022

Great Service When any problems arise. Excellent Software very easy to use 7 saves lots of time & Ink..
May 3rd, 2022

Very efficient and responsive team
Feb 13th, 2022

Good value for money, friendly team
Jan 17th, 2022