Sofa Workshop by Timothy Oulton - Bristol

Dec 22nd, 2021

Don't bother with removable arms. Sad times but if you order a sofa with removable arms but you won't find out that all the threaded nuts will come loose while you are undoing them. They will be loose inside the arm and you won't be able to either tighten or loosen them again. Sadly you won't realise this until you move house years later long after any warranty has run out. IKEA build quality is better.
Mar 7th, 2020

Jan 22nd, 2020

Missed delivery date. Still waiting.
Sep 4th, 2019

I dont think they care at all! My issues are small and largely inconsequential compared to some of the problems listed here, but here goes. Made a small order, 6-8 weeks delivery date. Got a phone call saying it would be in soon, then a few weeks later, having forgotten myself, I rang up twice, left a message. No one got back to me. Rang a third time, to be told that my order had arrived the week before, and that they hadnt rung me back because they were very very busy! What kind of company charges premium prices, and then cant be bothered to ring you back, ignoring your phone calls to them? Odd. Its like thank you for your money, now please dont bother us again. None of this is wildly important, or life changing, but I would advise caution especially if spending large amount of money. Find a company which actually cares about the end to end customer experience.
Feb 11th, 2020