Totterdown Canteen

Recommended dishes Medium English Breakfast More
Apr 29th, 2023

Food : 3/5 | Service : 4/5 | Atmosphere : 4/5 More
Apr 11th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 Recommended dishes Medium English Breakfast More
Apr 4th, 2023

Vegetarian options: Good Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Medium English Breakfast More
Mar 29th, 2023

I am a bit afraid of writing this review and even my heart is racing a bit as I am writing this as they seem a bit hostile and really passive aggressive toward bad reviews rather than just trying to listen and accept what customers are trying to say. These reviews are all subjective and they all had different experiences from the restaurant whether that experiences were good or bad and we have every right to be honest about our experiences and share our personal experience with the restaurant. I mentionted on the note when I placed my order on uber, the egg was fully cooked and hard which you dont want for your egg benedict ( you want runny egg yolk) it was not the type of eggs you would have expect and this happeded few times in the past. We thought it was microwaved as it looked like cooked by microwaved as it was shaped flat and perfectly round rather than oval ball shape eggs like a typical poached eggs . If you say it is poached eggs, okay no problem, you must have some special equipment to come out as different form as it is busy restaurant, I understand that you can't make poached egg with a typical way and it is absolutely understandable. Anyhow, that is not even the point, i wouldn't have mind if it was microwaved as long as it was runny egg and microwave cooking doesn't mean that egg wasn't fresh. We said on the note, we would like runny egg. Simple request. And they delivered the food with aggressive notes and they wrote this three time on the food box and the receipts. Honestly, it really upset us and almost mini traumatised about this agreesive response by their behaviour and attuide and coul not eat the food delivered as we felt sick in the stomach so just hed to trash them. We ordered the food from totterdown canteen Saturday morning for our family of 4 and it just ruined our day due to their unkind and aggressive gesture and decided not to order here anymore. I expect the restaurant would reply to this, just being defensive and just try to say what they want to say to make us feel wrong about posting this. Rather than listening and owning their fault and mistake, they would come back at you with passive aggressive tone as they did with the note in our food and as they did with many other bad reviews here. However I have decided to be brave and not afraid of being attacked and just being honest about the way we were treated for other people who might have had bad experience like us. Please dont try to just pick on the words that you can twist and punch , please just listen and embrace, I ordered the food again here even though food wasn't always perfect as it is totally acceptable as we all are human and can't always make things perfect. We ordered food here so many times in the past and I simply wrote the memo for runny egg with a trust and as a reminder and certainly not for expecting to receive an attack. I wans't looking for a fight I was excited having a lovely Saturday morning with the lovely meal from the restaurant. How can I eat the meal cooked with negativity. This is not the only time we felt a bit upset about their customer servie but I am not going to unfold that here too we did continue to order food here as we thought that he is just probably having a bad day and tried not to take it personally but this really confirms it and will not go near or order the food from here as it would remind us the bed memories.
Apr 25th, 2023