Butlers Property

Feb 28th, 2021

Positive: Professionalism, Quality, Responsiveness, Value
Aug 22nd, 2020

Critical: Professionalism, Responsiveness
Mar 25th, 2020

Positive: Professionalism, Quality, Responsiveness, Value
Dec 1st, 2019

DO NOT GO NEAR THIS AGENCY!! We would give zero star rating if we could!! This was the most stressful experience weve ever had with an estate agent. Amongst a long list of things, here are the worst. We had 10 months of disgusting drain smell resulting in drain water coming up through the floorboards in the conservatory/kitchen. We mentioned the smell when we first moved in to which they said it was simply because the house had been left empty. However, we later found out from the maintenance man that the smell had been there before and he had advised unblocking already before we moved in. It took us 10 months of emails and phone calls to get something done. Finally after 10 months when the drain water came up through the floorboards in the conservatory / kitchen, did someone come over to do a temporary repair. This involved a man unblocking the drain and leaving an open hole of disgusting mess for one week. Only after I rang Butlers 4 days before our wedding, almost in tears because we were having family staying in that disgusting smelly house, did someone come and cover the drain. We were accused of having broken the bath tub which apparently was supposed to be new and they tried to take the cost out of our deposit (they never did actually fix the bath tub, which was also our shower). We had to get an independent plumber in who discovered that the bath had been moulded a year and a half before it was put in and that the installation was done very badly resulting in the bath breaking. We won the dispute through the Deposit protection scheme! However, this was an extremely stressful experience and resulted in us being given a section 21 notice. The whole time we lived in the property we paid rent on time, we kept it extremely tidy and clean and well loved. Being told to leave was obviously even more upsetting and exhausting. The property was disgusting when we moved in, we should have guessed! But we cleaned it up and made it our home. When we left, we left it sparkling clean and they still tried to charge us due to a cobweb and many other items on the inventory that were there when we arrived. They were looking at the incorrect inventory! It was a total shambles and extremely unprofessional. Luckily we got our whole deposit back but only because of the deposit protection scheme. PLEASE DO NOT USE THIS DISGRACEFUL SHAMBLES OF AN AGENCY!
Sep 20th, 2019