Kellaway Pharmacy (Incl. Bristol Travel Clinic)

Prescription ordered through GP on Friday. Went to collect today, Weds, as more than 48 hrs time had passed for GP to process. Prescription wasnt ready. I was told I could wait 15 mins but as I was on the school run I couldnt. Husband attended to after work to collect and was asked when the prescription was ordered. He mistakenly advised 2 days ago but then the assistant proceeded to BERATE him and make a point of advising him that its a 5 working day turnaround for prescriptions. (The prescription was ready for collection when she checked.) She proceeded to make a point by applying a sticker to the bag she handed him. In short, go elsewhere for service that is both timely and courteous. Very petty & unprofessional.
Apr 22nd, 2023

Still advertising on NHS site as having disabled parking for those attending for Covid jabs when they have no parking at all. Misleading and dangerous for my 93 year old father.
Apr 11th, 2023

Booked a covid booster for 9.05am only to arrive and see at least 15 other people waiting in a queue outside the pharmacy on a bitterly cold day (10/12/2022) apparently with the exact same time slot. As the pharmacy will be getting paid a fee per vaccine administered per person I can only assume that the massive oversight was out of greed, and that no thought was given for the wellbeing of the patients (mainly elderly) waiting outside in extreme weather conditions for goodness how long. Absolutely disgusting.
Jan 2nd, 2023

Was treated so badly in there today after going just to pick up a couple of things only to be told they were closed. It was 12.55 and they didn't close until 13.00. They did let other people in the shop finish their purchases but I was told they would not serve me. Disgusting!
Nov 16th, 2022

Visited to pick up prescription. 'Asked for name. When dispensing assistant came back with my prescription I showed her my pre payment certificate which she ignored and said "that's fine" without looking at it. I then was asked my address in a busy people packed environment. I provided my postcode. Assistant then asked for my address again. As I was starting to say my postcode the assistant then read out my address loudly and asked what my address was!! Please could kellaway pharmacy review its procedures? Pharmacies clearly need to confirm people's identity. A name, postcode and pre payment certificate with an address on it is more than sufficient to confirm identity without the need to announce my address in a public place. This is particularly important for vulnerable people and lone females. When I challenged the assistant she responded by saying there may be several people registered with the same name [with the same postcode and pre payment certificate!!!!]. Assistant would not hand over prescription until I asked her whether or not she would do so with the information i had provided otherwise i would immediately leave without it, reluctantly after a delay, she did so. It is a shame as I have found the actual owners of the pharmacy to be fantastic without exception. I will take my business elsewhere so long as assistant continues to work there.
Sep 30th, 2022