Well Horfield - Horfield HC

Brilliant service, extremely polite considering they are always constantly busy. Went in today and their computers were down, yet still went out of their way to find my prescription as I wasn't able to return later. Best pharmacy I have ever used!
May 3rd, 2023

Can't remember who I just spoke to but she made me feel really frustrated and upset. A few weeks ago I came off of antidepressants and initially felt very few withdrawal symptoms then fin for a few weeks but in the last week they all came down at once and I've felt really unwell because of it. I was told by my GP if I do react badly to call but because of their wait times for appointments I decided to just go straight to the pharmacist and ask for anything to help alleviate the symptoms. She was initially nice and asked a few questions then suddenly came back sounding annoyed and impatient and told me that what I'm feeling is normal, nothing they could do and very suddenly hung up. If there's no over the counter medication to help ease the symptoms fine.. but to sound so impatient and annoyed at me for even asking and then hanging up so quickly is ridiculously rude. They and the health centre receptionists are really terrible at customer service and should be trained or replaced. It really makes me feel so reluctant and anxious to ever go to them for help when that's what they're there for!
Mar 27th, 2023

Honestly the best pharmacy I have ever used- staff go above and beyond and are so helpful and kind when you or someone you care about are feeling ill and stressed. The pharmacist Pete is probably the nicest man in chemistry.
Mar 17th, 2023

They never open in time
Mar 11th, 2023

Pete is amazing when they didnt have stock of my babys prescription formula he went above and beyond to locate some for her
Feb 21st, 2023