Well Kingswood - Kingswood HC

This pharmacy, for the first time in my life, made me wish there was a negative score to give. They're not responsible, have been disappointed several times but this does it for me. I have been checking for a repeat medicine several times in person and on the phone (when they respond) and after several checks and about 3-4 weeks later I was told the supplier has stopped producing it and to talk to my GP for an alternative, which should have been obvious if they have communicated with the supplier the first time. They need to wake up and realise they're selling medicines that people rely on to get better
Apr 2nd, 2023

Exactly the same issue as the last poster - trying to get a prescription fulfilled for over 2 weeks, assured on multiple occasions to come back the next day when it would be in stock, only to now be told their supplier has none and I will have to get another/alternative prescription from my GP. This is to treat a complication in pregnancy, i.e. potentially dangerous to miss a dose. This took 4 visits to the pharmacist and a further phone call to find out what the issue is. I now have to try and get an urgent GP appointment on a Friday, before I run out of the medication, and try and find a pharmacist who stocks this or an alternative before the weekend. Luckily I have spoken to someone at a nearby ASDA pharmacy who assured me they have them in stock and have sorted the problem for me in less than 5 minutes. The service at Well pharmacy is inept and incompetent. I will be changing my nominated pharmacy and have made a complaint.
Apr 6th, 2023

They pretended not to speak English when I asked about my script cause they took too long and I was getting impatient, then banned me due to being intimidating as I asked them for a complaint form and they refused straight up. I asked a lady to get one for me and apparently that was means to band me and send me to a pharmacy twice as far away when Im in withdrawls daily. Dr kerfoot you should be ashamed of yourself and if I couldve recorded the way you spoke to me and shown it to someone higher you wouldve lost your job.
Oct 7th, 2022

Would give 0 stars if I could
Jun 4th, 2022

Very rude staff and need to learn how to answer the phone. 55 attempts to get through and when I did they put the phone down.
Dec 7th, 2021