Hartley Pensions - SIPPs, SSAS, ISAs & More

This is the second SIPP company I have had the misfortune of dealing with , the first got closed down by the regulators for rule breaches and were taken over by Hartley over which I had no say and now Hartley are the subject of breaches! Trying to sort out anything with Hartley is impossible e mails go unanswered for months on matters that are very important costing the me the client significant financial loss. Appalling.
Feb 13th, 2023

I phoned up in september 2022, they said I had a lump sum, so I filled out the document to have my entire pension, sent it of on the 12th October 2022 had no reply, phoned up yesterday 3rd January 2023 I cant have my entire pension also got to leave 2000.00 in because with hartley being into administration. Also noticed I'm losing money each time I ask how much pension I got
Dec 7th, 2022

After being missold a SIPP many years ago I had a lucky escape and didn't sign the store pod agreement that was being set up by Berkeley Burke as it sounded far too risky, so thankfully missed out and didn't loose everything. It was then transferred to the Prudential, however was never fully explained that I would be paying the Prudential fees direct from the pension pot, plus would be sent an annual bill for management fees from BB meaning the pension value is decreasing over time. Roll on several years, the cash account is empty, BB now gone bust have been transferred to Hartley are still sending invoices for management fees. I've spent 5 years and 2 different financial advisors trying to get information from them to allow a transfer out. It took a formal complaint and very dogged determination from my current financial advisor for the transfer out information to be released. 6 weeks after the transfer out request was submitted to Hartley they announced that all transfers are suspended. Yet again blocking all attempts for investors to get hold of their money. I've written off the pension and am now wondering how much I will owe them when I reach retirement age
Oct 23rd, 2022

So I see Hartley Pensions have gone into Administration, the cash cow that they thought was Berkeley Burke SIPP policy holders and other SIPP companies has been their downfall. The FCA were aware of their actions yet did nothing. I suspect we will be moved onto another reputable company to fleece us of the little we have left. Shameful.
Aug 4th, 2022

Reading the reviews that berrate Hartley they mostly eminate from people who have had failed SIPPS transferred to them. The failure is in the Berkley Burke and Greyfriars who went into administration and yet people are moaning at Hartley. Hartley have to charge fees or they too will go bust. You need to get pension advice as a SIPP is clearly not for you. As for Hartley, I have to say they have proven a very competent company to date for me.
Jul 31st, 2022