The Hair Co By Bon - Non Surgical Hair Loss & Hair Extensions Specialist

I put my trust and faith in Bon after being assured hair extensions were the right option for my hair loss. (I had planned for it to be temporary whilst I got my hair back on track with treatment etc). I was totally assured everything I was looking/hoping for including the upkeep was absolutely possible. Sadly this wasnt the case and after a failed 2nd set- the first set were too straight (I have curly hair yet was assured I could let them dry naturally and they would blend with my own hair and that I wouldnt need to use heat to style! I ended up tying my hair up for the majority of this set), the second set which I was told were curly still didnt blend- I was told I would have a choice of different batches at the appointment but when I arrived there was 1 batch pre dyed and brushed out so I couldnt see how curly they would be (turned out not to be curly, wrong colour/poorly dyed- blonde bonds/dark brown length) ***my hair was the exact colour it was when Id last visited you- this visit took place after my holiday! *** I had to get them removed within days. I then discovered the 3 month process had left my hair in a bad condition (it was in good condition beforehand- my hospital specialist confirmed this before I went ahead) :( When all of this was raised with Bon, I was told all of the issues were easily resolved (another set could be put in- a 3rd set!??). In follow up messages I was then told that I was the problem and that extensions are a luxury which I was then advised were sent via a neighbour accessing my personal data on Bons phone. This whole process has left me feeling far worse than before and the level of after care customer service has been shocking. I have the photos and screen shots that verify everything stated here.. I do not take pleasure in offering negative feedback but feel its necessary. I am sure others have had positive experiences but sadly for me its been the complete opposite.
Apr 3rd, 2023

Excellent service and aftercare was given to my daughter - so glad to have found you!
Mar 18th, 2023

Thank you for a great service - really enjoyed our appointment.
Mar 5th, 2023

Came in after a bad experience with another hairdresser and tape extensions. Bon was really friendly and told me she could 100% achieve the hair I wanted with a mesh integration system. I paid 650 for this and left with hair as shown in the second picture. She could only get a black topper and bleached it, leaving me with black roots and ginger streaks. Five weeks later, Bon said she would rectify this for me (for another 100) but again, gave me a mis-match topper with an extremely heavy fringe and left the weave open at the front. There was no parting so I was left with visible lace and movement on the top of my head. She refused to deal with the situation when I contacted her. Im really upset and disappointed with the whole experience.
Mar 1st, 2022

Had my beautiful extensions done with The Hair Co and couldnt be happier with the outcome. Ive had extensions done before but this was by fare the best experience. Bon was extremely professional and provided me with all the advice I need to maintain my beautiful extensions. I would highly recommend Bon to everyone.
Jan 27th, 2022