Hanham Health Oldland Surgery

Phone lines constantly engaged (always diverted to Hanham Surgery > 30 attempts between 09:30 and 10:30 today alone and still trying); and should you decide to enquire at Oldland Surgery door in person your first obstacle will be which receptionist greets you....(Jekyll or Hyde) and then you will be told that they are unable to help and you should ring despite your protest that you can never get through. Oldland residents have ended up with a poor deal following the merger with Hanham Health and service has slowly gone downhill over the years. Perhaps if the proposed development of the Chief Trading Post site happens, the advertised new Surgery will provide Oldland and Bitton patients a better community Surgery, one that many other areas receive and benefit from. TO THE MANAGER...PLEASE NOTE THE POOR REVIEWS AND DO NOT TRY HIDE BEHIND THE COVID PANDEMIC AS AN EXCUSE...TIME TO IMPROVE THINGS. Will things improve? I think I have more chance of laying a golden egg...and I'll have great difficulty to make an appointment to discuss and explain that!
Apr 5th, 2022

Doctors and nurses couldnt be nicer and actually make u feel welcome but the receptionists think theyre something special like youre a inconvenience to them with their stuck up snide attitude and the way they talk to u and look at you is disgusting the hanham receptionists need to teach them how to do their job cos they quite frankly are vile human beings who talk to the elderly with no respect
Jan 31st, 2023

Been trying to get a ring back since 8am today, tried 161 times and it's still engaged ,I know for a fact if I go into surgery they won't be on the phone ,I'm sure they just don't answer .really need to speak to a doctor ,so angry .
Jan 25th, 2023

Feb 18th, 2022

I have just waited to speak to the receptionist to simply get mine and my childrens NHS numbers to give to our dentist. I waited for approx 5 mins at the line, without any acknowledgement from the receptionist what so ever. Whilst she was typing. Well obviously as she didnt even look up to say shed be with me when she done, I moved over to be in front of her. Still no acknowledgement. She then called another patient over whom I assume shed been helping. Didnt acknowledge me, just looked around me, to speak to him. When I then asked for the NHS numbers, she looked at me like she wanted to kill me. She was abrupt and clearly not wanting to help me. EVERYBODY is under a lot of stress these days. We dont know peoples individual situations but if you work with the public, you have to be able to not put your hate for your job etc onto them. Your own struggles is no excuse for being so incredibly rude to your public.
Feb 21st, 2023