Eastville Medical Practice

I am, above all, very grateful for this Center, because I've been taken care of, over the years. Usually the staff and doctors are friendly and helpful, never been mistreated. Unfortunately other times reception staff can be very rude on the phone (and also forget we been waiting on hold for 1hr to get an answer). But worst of all, GP can be dismissive, specially if we request tests/exams or referrals. Please, we feel when something is wrong with our bodies and that should be respected and acknowledged. Also one usually feels rushed, as the appointments have to be short. I've had long times in waiting room. My time is also precious. thank you
Mar 12th, 2023

Feb 1st, 2023

Been waiting 2 hours to speak to reception an absolute disgrace, why can't they pick up the phone. It seems like nobody wants to pick up the phone.
Dec 30th, 2022

Good service if you go in in person. Its impossible to make a appointment on the phone as no kidding it will be hours to get hold of them on phone so even if ur ill you still have to go in in person to make appointment
Oct 1st, 2022

Another dreadful experience. Reception staff lack any care or empathy. Doctor told me I had high blood pressure and to get a machine from reception to monitor it at home for 7 days. The unhelpful, un caring receptionist told me I couldn't have one, as I didnt have the 20 deposit required. I also was not allowed to have the form to fill out to take away. As a person who suffers with anxiety and is on a low income, I dont know how they could reasonably expect that to allow me neither the machine or the form to fill in at home was a good or even reasonable standard of care. I'm quite sure they understand that we are in a cost of living crisis, so is it reasonable to think someone can hand over 20 knowing they will not have it back for a week....they thought so. An absolutely shocking standard of care and treatment. Training, training, training. I beg you to train your staff to be reasonable.
Aug 30th, 2022