Optimus

Report was not really detailed or high quality. Don't expect any picture on the report. Only two lines Was expecting more for the survey price
Apr 21st, 2023

I was referred to this company by MoneySuperMarket for a survey related to court action, but my experience with them turned out to be a complete nightmare. Despite having a tight timeline to meet, they assured me that they could arrange a visit before Christmas and that the report would be ready between Christmas and New Year. After numerous rounds of chasing, I finally received the first draft report six weeks after New Year's Day. To my dismay, the report was of the worst quality I have ever seen from a professional surveyor, especially considering the 925 fee I was charged. The report contained numerous typos, content copied from other reports which is not applicable to mine, and even the wrong property location. It was riddled with all kinds of stupid mistakes. I had to wait another three weeks for an updated report, but the quality was still subpar, with significant chunks of content missing, even though this content was agreed upon before the quotation. The most outrageous part is that they charged me an additional 420 for correcting the errors and adding the missing content in the report, even though I had already paid for a FIXED FEE arrangement. Overall, I cannot recommend this company to anyone based on my experience. Their lack of professionalism and disregard for their clients' time and money is unacceptable
Apr 19th, 2023

Great company with amazing support, especially from Ian Dover and Chris Weaver. Great communication, love the fact that they are happy to pick up the phone to our clients if there is any issue. Can't fault their service.
Apr 13th, 2023

Tom Howson is very professional and knowledgeable about the whole conveyancing process. he answered all my questions before I pay, always reply quickly for my emails. you know if you go to local solicitor office, they charge you 20 for every email or every phone call!!! I was going to use local solicitors, but I was very impressed with Tom, and I decided to go with him, actually I decided to go with him for both side solicitors, for me and my ex. The Quote he gave to me is nearly half price of the local solicitor quoted me. so far I am really happy, and I will leave more comments once the whole process finished.
Jul 21st, 2022

Got the job done to an average standard staff can get rude and sarcastic when chasing time and time again. Thanks I suppose.
Jun 13th, 2022