Tech iSolutions

Very professional and friendly. My old laptop is running great.
Apr 21st, 2023

Dropped my desktop into their office after making appointment. Best communication I have had by any company. Sent me quote after diagnosis then repaired quickly. Highly recommend.
Apr 10th, 2023

From the pick up to the drop off and update on the fault with my laptop- every touch was done in a professional manner. Best team ever
Jan 3rd, 2023

Thank you for sorting out my old laptop. I am not a very confident user of tech especially now my dear husband has passed away as he was the one who set me up and who I turned to with problems. Now any problems that I can't resolve then Tech Solutions are the people to help. Well done and thanks again. Keep up the good work.
Nov 28th, 2022

When I first found Tech ISolutions I was hopeful that they might be able to fix the cracked screen in my Asus Zenbook. It started quite promisingly as I phoned them on Friday and someone came round on Saturday to pick up my laptop and take a 30 diagnostic fee. I then heard nothing for two weeks. In this time I called twice however came to a prerecorded message that stated they were moving offices. Eventually someone contacted me back however they were not sure where my laptop was or what the cost of repair was (bearing in mind on their website and initially on the phone they were quoting an estimate of approximately 100). The next day I received a phonecall where they quoted me approximately 900 for the part needed (Bearing in mind the laptop was 829 at purchase) I decided to decline this repair due to the cost. This is when further issues started. I attempted to pick up my laptop at the address specified on their website. This address is not their address and they do not work from this location (Kingswood House) they were called and stated that I couldn't have the laptop back then and that's not where I'd need to pick it up from. What then started is a game of email cat and mouse as they simply do not respond to any email that causes them a problem. After refusing two pick up dates that I could work into my busy schedule and outright ignoring several other messages I have finally managed to pick my laptop up today. As it turns out they store the laptops at the "business owners" house. As it turns out I can't find them as a registered company on companies house so this begs the question whether they are insured to store other people's personal property and information at this location as I'm fairly confident this breaches GDPR. The final nail in the coffin is when I received my laptop back the case was dirty, and the screws holding it together have obviously not been touched as they have the security tag still present. This begs the question what was I getting for that 30 diagnostic fee.... Readers be warned - this company will happily take your money and do no work to try and solve your problem - I'll be reporting them to trading standards and the information commissioner's office for breaching GDPR later today.
Apr 3rd, 2023