CarShop Service Centre - Bristol

Happy car buying with the happy team at Carshop, Tan, Harrison and Alex. Many thanks. Excited to leave with my beautiful new car. Much better car buying experience than in the olden days.
May 3rd, 2023

Ryan helped getting my ideal car so easy, he was so helpful and patient whilst I made my mind up and did everything to accommodate us! Really easy experience and would definitely recommend!
May 2nd, 2023

May 1st, 2023

Bizarre experience. Long convoluted process to see any cars but didnt really mind this, the chap we were dealing with was nice and seemed to be interested in what we wanted from a new car. He kindly brought three round, and we said we would like to test drive the third car. He asked if we would like to put 300 to secure the car if the test drive went well. We said we would want to go home and think about it, even if the test drive went well, because we didnt want to rush into anything. Due to this we were denied a test drive. I would absolutely not recommend this place to anyone because it feels like they are there for a quick buck. We didnt even look into the service, MOT or recall history and they already wanted us to commit to buying it. The argument given was that a test drive puts lots of miles on the cars, they cost a lot in fuel, and that its a waste of time and resources if someone isnt going to buy the car. They said that someone could reserve the car tomorrow, pressuring us into making sure we reserve the vehicle ourselves. We walked out, frustrated and baffled by the whole experience. Please dont bother visiting if you expect to be able to test drive a car. We were prepared to buy a 20k car but we will be spending our money elsewhere.
Apr 30th, 2023

Firstly, I really like the car I bought and one week in and 600 miles later, so far so good. The service from Carshop was OK but could be improved in the following ways. I reserved the car and paid for a transfer from Sheffield to Bristol for a pick up 5 days later. I asked on the phone and by email for a video inspection of the car before I saw it in person and I never received one. I was travelling a very long way to get this car and wanted more confidence on its interior condition and Carshop's lack of communication made me nervous. The salesroom experience was fine, pleasant staff and a nice space. However, it took 3 hours (it was a quiet Monday afternoon) and perhaps that could be halved if the 'would you like these extras' sales pitches at every station were made a bit swifter? The valet was a rush job, the interior was damp when I collected it and the rear seats still had mud-like marks on them. By then I needed to be on my way rather than wait for a second valet otherwise I'd have demanded one. Finally, the service history and second key were left in Sheffield where it was transferred from. These have now arrived in the mail to me, but again, I had to chase up for these, it was not done automatically by Carshop. Buying from Carshop is dealing with a big mutli-fingered organisation, it is not a personal experience. I think the transfer element (which costs an extra 100) threw them off a bit. But the car, I like!
Apr 30th, 2023