The Ashville Mews

Mar 3rd, 2023

Feb 21st, 2023

Feb 7th, 2023

Jan 1st, 2023

As a frequent traveler, it is my responsibility to let the fellow travelers know what to expect from this property as we all are connected in a way. Beaware and Take care. First time in the UK for my dearest husband suppose to be a good one. Im certain anyone out there for the first time to any place would think the same too. It was all filled with lovely memories until the nightmare in Asheville Mews, Bristol. As usual, we roamed around the city upon arrival and reached to this place that we booked on 16th Jan 2023. The outlook was good in a decent residential community and nearer to the supermarkets & other commercial outlets. Everything seemed to be good until the issues popped up and owners attitude kicked in.. here is the detailed story. We booked the place for three of us including our sister. 1. Neither the owner nor any responsible person was available at the place to receive us or at least to handover the keys. The keys were misplaced. Had to contact the owner who never picked up the calls but was responding to the messages. After waiting on the street outside the property for more than 30min in the freezing cold weather, we finally figured out the keys were left into a wrong key holder (safe box). What a warm welcome! 2. Stepped inside and honestly nothing to complain about the cleanliness. It was cozy but freezing cold inside too. The heaters inside the room did not work for a long time after waiting for nearly 30mins, informed the owner who is still responsive only via messages, assured that she will inform someone to switch it on. Heard the foot steps of two guys coming from the upstairs to switch it on who also told us it will work soon. It got fixed after waiting for an hour and half in that freezing weather. Thank you! Oh wait, its not over yet! 3. The shower water was never warm. It was either extremely hot or iced cold. Tried rotating the knob every degree but only in vain. We have no other way than informing the owner. Unfortunately it was never fixed until we left the place!! Kudos to your hospitality! 4. Our booking was to include breakfast for three. So obviously our expectation was to have food for three whereas we found only four slices of bread, two yogurts, some fruits (pair of them each), some cornflakes, oats, granola, milk and juice in the fridge. Unfortunately their continental breakfast doesnt even include eggs. Raised an enquiry to the owner who did not respond initially but later got back to us saying that the food is more than enough for 3!!!!!!!! Wow! What a judgmental response. Adding up, she stated that she will have to watch the movie again as our messages were disturbing her Movie time. Right!!! We would have not disturbed you if you have kept the place in order to accommodate the people who paid for it! She was enjoying a movie while we paid enough to get a worst hospitality and her attitude as a cherry on the cake! Oh dear. I understand money is important to every one of us but please do not get into a hospitality industry if you cannot be hospitable, kind or professional enough. The stay in Bristol was a disaster and a nightmare because of the the wrong place that we chose. As a human, how would you feel if the same had happened to you!
Feb 19th, 2023