Omglamour Ltd

Service: Lash lift
Mar 31st, 2023

Service: Manicure
Mar 30th, 2023

Hi, Unfortunately, I was not satisfied with the service I received today at the salon. There are few reasons: 1. My appointment was 9am in the morning, I booked it with Tracy. When I arrived, 8:55am, there were two lovely ladies there greeting their customers already, but I sat their waited until around 9:05am or later until Tracy actually arrived the salon. Not a big issue as I dont mind waiting, but no apology was given for the lateness. 2. The lady then asked me to choose a colour then, when I asked about where to choose the colour from, she replied anything here. No colour sample was shown and nothing was introduced at all. Ive done nails elsewhere a lot of times before, and this was the first time I didnt even get to shown any display board or sample at all. 3. So then I chose the colour from the looking of the bottles, Tracy then started to do my nails. After shaping it, which she didnt really do much, she suddenly walked away and started to talk to another staff at the back, I didnt really pay attention to what they were talking about but after a couple of mins another lady sat done and told me Im gonna brush you ok? This is very confusing because I booked the manicure with Tracy and I expected to receive the service from her? But she walked away without explaining anything to me, and because the other staff also has her customer waiting for her in another room, she was trying to be very quick, I can tell shes skilled, but she really rushed the last layer of my right hand, which Im not really happy with. 4. I have booked this appointment from their website and paid for it online as well the night before. When they finished, I asked if I can have something to clean the gap as there were some gel inside, Tracy told me there are tools there without even look at me. So I grabbed sth to clean it myself, and as I was about to leave, Tracy said you havent paid. This was her exact words, to be honest very rude. Obviously no apology was given after finding out it was already paid. Im not a trouble maker and I run a small business in hospitality myself, but the service I received today, was not very professional.
Mar 27th, 2023

Amazing. I had incredible highlights done by the apprentice Lily, who gave me the most incredible new blonde. My roots and hair were in a major refresh of blonde in the winter , and lily gave me exactly that. I had better highlights from this than I have had from extremely fancy salons in the past few years, charging upwards of 180!! Love.
Mar 18th, 2023

Service: Acrylic nails
Mar 17th, 2023